Service & Support

Midwest offers service and support on Prodigi embroidery equipment, Garment printers, digitizing software and much more. We understand the urgency of our customers when their machine goes down, stopping business productivity. Whether offering preventative maintenance or helping during a crisis, Midwest is there for our customers. We not only offer service for Prodigi machines, but from over 55 years of experience we have the knowledge to offer maintenance on any brand embroidery machine.

Our support team is dedicated to help individual customers with each individual need. Please view the list below detailing our service and support offerings. Please call one of our trained technical staff for further help at 1-877-724-6400 or visit our Contact Form detailing your service needs.



Request a maintenance service call.

Warranty Information

Read more about Midwest's unique warranty on Prodigi embroidery machines.

Dongle Support

Midwest carries dongle protection so that your embroidery software is available to you even if your dongle is lost or damaged.

Register Your Product

Register your product to receive embroidery updates from Midwest Systems about trade shows, new machines and new software specials.