Renaissance Owners Machine Support

As many of you know, Prodigi has recently acquired Renaissance Embroidery Systems. To read more about the acquisition, please click here to read the full announcement.

We have received inquiries about this acquisition as it relates to your support of your Renaissance embroidery equipment. Midwest is fully dedicated to supporting you with your current embroidery equipment.

Trade Up Options

Find out more about our trade up options for Renaissance embroidery machine owners. We are offering to trade in your machine anywhere from $4,000-$8,000.

Support Downloads

For machine and software support, download machine and software support guides and manuals.

Your Owner's Rights

As Renaissance owners of either embroidery machines or software, read about owner support options.

Register Your Renaissance Product

Register your product to receive embroidery updates from Midwest Systems about trade shows, new machines and new software specials.

Below is a layout of what our intentions are in relation to supporting existing Renaissance owners. We also have a full technical support team dedicated to answering your questions and/or requests. If you would like to fill out a help desk ticket, please do so by calling us and one of our technicians will gladly respond to your ticket request. If you would like to contact us directly, please call us at 1-877-724-6400 for any questions or concerns.

  1. We are providing parts as long as stock lasts. We don't know for sure how long that will be but we are estimating 90 days or so. Some parts are not proprietary on the machine and those parts will be available indefinitely.
  2. We are offering to trade in your machine anywhere from $4000-$8000 depending on what you originally purchased and what you are trading in to. This is every bit of 300-700% over retail market value and on par with other top Embroidery Companies advertised resale values (50% of new price). Currently, we see that used Renaissance Equipment is selling for $800-$1500 on average on the open market. Furthermore, we're taking the trade in units and using them to have parts so that we can support customers for a longer time.
  3. The Renaissance machines used a proprietary controller software which means that all the boards in the machine are unique and not offered except from the factory who produced them. Since we are not the original manufacturer of the machinery, we will provide these parts as long as we can, but we cannot guarantee the length of availability.

We will soon be offering a life extender kit with the proprietary parts that will likely keep the machine running for a little longer in case you cannot afford the trade up.

Should you have any questions, please email us at sales@prodigiemb.com or call directly at 1-877-724-6400.

We invite you to browse our website for information and videos on our various machines and to familiarize yourself with our company.